Client: AXIS Europe
Location: Essex (Sanctuary and Swan Housing Contracts)
Project Type: Social Housing Electrical Services
Project Duration: Ongoing (8 years)
About AXIS Europe and Sanctuary/Swan Housing
AXIS Europe is a trusted property and facilities management company, specializing in social housing maintenance. For the past eight years, we have partnered with AXIS Europe to deliver essential electrical services for the Sanctuary and Swan Housing contracts across Essex. These services focus on maintaining tenant safety, ensuring compliance with regulations, and responding swiftly to emergencies.
Scope of Works
Our team provides a wide range of electrical services to ensure that all properties within the Sanctuary and Swan housing stock are safe and fully operational. We focus on meeting emergency and day-to-day electrical needs, while maintaining strong communication and efficiency across all projects.
1. Day-to-Day Electrical Repairs and Emergency Cover
We handle day-to-day electrical repairs and respond to emergencies across the Essex region, ensuring minimal disruption for tenants. Our electricians stick to strict timeslots provided by AXIS Europe, completing jobs efficiently and using the Dynamics app to update the run sheet and schedule any follow-up jobs. This includes:
- Storage heater replacements and upgrades
- Rewiring properties to meet modern standards
- Consumer Control Unit (CCU) upgrades
- Alarm system upgrades
- VTP Vulnerable Tenant properties
- Electrical aids and adaptations for improved accessibility
2. Emergency Lighting Upgrades and Repairs
As part of our ongoing maintenance program, we replace and upgrade emergency lighting that fails during scheduled tests. Our team responds promptly, ensuring all lighting systems meet current safety standards and function correctly in emergencies. By maintaining clear communication with AXIS Europe, we can ensure these upgrades are completed within the required timelines, providing safe environments for residents.
3. White Goods Replacements
We manage the replacement of white goods across social housing units, including:
- Washing machines
- Cookers
- Fridge freezers
- Tumble dryers
- Dishwashers
Our team ensures that all installations are carried out safely, meeting the tenants’ needs while maintaining high standards of service.
Project Management and Communication
We ensure all works are carried out efficiently by following detailed run sheets sent by AXIS Europe. Our team updates jobs in real-time via the Dynamics app, allowing for smooth project tracking and scheduling. When additional materials are required for a job, we book follow-up appointments promptly to minimize delays.
Clear communication is key to the success of this contract. We maintain regular contact with AXIS Europe to ensure smooth coordination between our team, tenants, and the client. This approach has helped us maintain high levels of tenant satisfaction and meet all contractual deadlines.
Challenges
One of the main challenges of this project has been maintaining strict adherence to timeslots while responding to emergency repairs across a large geographic area. Through efficient scheduling and strong communication, we have been able to consistently meet these targets, ensuring tenant safety and satisfaction.
Results
Over the past eight years, we have successfully completed thousands of jobs across Sanctuary and Swan Housing properties in Essex. Our prompt response times, attention to detail, and proactive approach to both day-to-day repairs and emergency situations have ensured that all properties are safe, compliant, and well-maintained.
Why Choose Us?
As a leading electrical contractor in Essex, we specialize in delivering comprehensive electrical services, including EICR testing, CCU upgrades, rewires, and more. Our experience with large-scale social housing projects, coupled with our commitment to safety and efficiency, makes us the ideal partner for property managers and housing associations.
If you are seeking a reliable and experienced electrical contractor for social housing projects, contact us today to discuss how we can assist with your property’s electrical needs.